Robin Mack Recognized for Excellence in Customer Service

By Cassandra Harris

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(Photo Courtesy: Office of the Governor)

As Asbestos Section Manager for the Department of Health and Environmental Control (DHEC), Robin Mack works with a wide spectrum of clients across the state to help ensure that all safety regulations concerning the removal of asbestos are carefully adhered to. Ever-changing, Mack’s daily tasks and responsibilities range from speaking with clients over the phone, conducting site visits, working with local municipalities, and helping individuals and businesses better understand state and federal regulations.

Working hands-on with South Carolinians across the state to find meaningful and innovative solutions to each new challenge, Mack recently joined a small group of her peers for a recognition lunch and round table discussion with Governor Nikki Haley. Representing “the best of the best,” this select team of public servants epitomizes the exemplary customer service that is expected of the State of South Carolina.

“Dynamic in nature, everyIMG_4007 day there is a different challenge to solve and a variety of different customers to work with,” said Mack. “Being able to work with customers to help resolve their challenges, which are our challenges, is the most rewarding part of my job.”

Mack’s creative problem solving skills were put to the test this past year following a fire that damaged several Front Street properties in Georgetown, SC. Recognizing that property owners were faced with limited funds, she remained on site for two weeks, engaging multiple stakeholders, and offering alternative approaches to help minimize their costs. During this time, Mack facilitated the work that a consultant would normally do, saving the property owners money and ensuring that the work was done efficiently and effectively.

Thanks to Mack and all of the members of our Asbestos team for your continued efforts to help protect the health and safety of South Carolinians.

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